FAQs:
1. When does the warranty begin?
It begins the day you place your order.
2. How do I claim the warranty?
Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.
If you believe the items is defective and under warranty, please contact us at [email protected] or call hotline number.
3. How will I get warranty if I live outside Dhaka?
If you live outside Dhaka, please send your product by Courier Service. After receiving your product, it will take 10-15 working days to ensure service of your product and deliver the product back to you.
4. What is a valid proof of purchase?
A dated sales receipt from anobik.com or authorized Reseller that shows a description of the product along with its serial number and price.
5. What if I don’t have any proof of purchase?
- If you made your purchase through anobik.com, we may be able to locate your order using your email address, name or shipping addresses.
- If you made your purchase through an authorized Anobik Reseller, you may contact the Reseller to see if they can provide a copy of your receipt.
- If the product was a gift, you may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.
6. Will the warranty be renewed if my product is replaced?
The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.
7. Who are authorized Anobik Retailers and Resellers?
Please check our Distributor lists from our website or contact us at [email protected].